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Making a good first impression on your potential clients is very important. It’s not always easy to do as we don’t always click with people right away, but to do that in a language that’s not your native tongue, adds on an extra layer of complexity. We need to not only think about the correct words to use but also keep in mind the social and cultural rules in play.

This is why on today’s episode, I am talking about business small talk. Small talk is an easy going, light and informal conversation. It’s usually used when talking to someone you don’t know very well (i.e., new client, an acquaintance) while networking or during social events online or in person. When onboarding a new client or speaking with a perspective customer, it’s important to understand the rules of small talk in American English. It’s a key business skill.

On today’s show I discuss what’s the difference between regular small talk and business small talk, the 8 tips you need to know to rock small talk with about anyone, I give you a list of potential topics to discuss and topics to avoid and the red flags to look out for when engaging in small talk with your clients or when networking.

In Today’s Episode We Discuss:

• What is small talk?
• What’s the difference between regular small talk and business small talk?
• What are the benefits of engaging in small talk?

8 TIPS TO ROCK YOUR SMALL TALK:

1. Pay attention to your body language
2. Be prepared and well informed
3. Be the first to say “hello”
4. Ask open-ended questions
5. Don’t make it all about you
6. Make sure to be a good listener
7. Slow down
8. Gently excuse yourself

• List of potential conversation topics
• List of topics to avoid
• Red flags to look out for

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Listen to Lena’s episode on 10 Simple Steps You Can Take to Show Up on Camera with Confidence